Customer Testimonials

Honest pricing, best trade in value. No back and forth, quickest buying experience. Andrew was very easy to work with!

I live in Georgia and I purchased my Mustang GT convertible back at the end of August and picked the vehicle up Labor Day weekend so far the experience has been great the process was very smooth my sales person was Chris White sometimes it was difficult to get a hold of him but he always called, emailed or texted me back with any questions or concerns I had I would purchase from Mullinax Ford of Central Florida again.

The entire buying process was easy and extremely professional. My sales agent was Kevin and he was wonderful! He did not pressure me, listened to me carefully and found exactly what I was looking for. And he spent a great deal of time during delivery going over all the details and functions of the car. Very impressive young man!

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I cannot say enough good things about my experience with this dealership and my salesman, Devon! I purchased a truck, and unfortunately, before I even had the opportunity to leave the dealership, an issue occurred during the detailing process that resulted in damage to the vehicle. While this could have easily turned into a frustrating experience, the way Devon and the dealership handled the situation was absolutely outstanding. Without hesitation, they immediately stepped up, located another brand-new truck for me, and took care of changing all the paperwork to make everything right. No excuses, no runaround, and no hassle. They ... Read More

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Google - Nov 12, 2026

I cannot say enough good things about my experience with this dealership and my salesman, Devon! I purchased a truck, and unfortunately, before I even had the opportunity to leave the dealership, an issue occurred during the detailing process that resulted in damage to the vehicle. While this could have easily turned into a frustrating experience, the way Devon and the dealership handled the situation was absolutely outstanding. Without hesitation, they immediately stepped up, located another brand-new truck for me, and took care of changing all the paperwork to make everything right. No excuses, no runaround, and no hassle. They simply made sure I left with exactly what I had come there for: a brand-new truck that I could be excited about. Devon went above and beyond to make sure I was taken care of. His professionalism, communication, and genuine commitment to making things right made all the difference. It’s not just about selling a vehicle; it’s about how you’re treated when something doesn’t go as planned. Devon and this dealership proved that customer satisfaction truly matters. I highly recommend asking for Devon if you’re in the market for a vehicle. Thank you, Devon, and the entire team, for turning what could have been a disappointing experience into such a positive one!

I honestly don't know if I have the words to accurately describe just how incredible my experience with Mullinax of Central Florida has been! I had the absolute privilege of working with Randy McDonald, and I cannot say enough good things about him and the entire team. My experience with Randy actually began back in 2022, when I submitted an inquiry about a vehicle and he reached out to me. At the time, I thought I was ready to purchase a new vehicle, but ultimately decided to keep the one I was driving. Over the years, there were several occasions ... Read More

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Google - Nov 12, 2026

I honestly don't know if I have the words to accurately describe just how incredible my experience with Mullinax of Central Florida has been! I had the absolute privilege of working with Randy McDonald, and I cannot say enough good things about him and the entire team. My experience with Randy actually began back in 2022, when I submitted an inquiry about a vehicle and he reached out to me. At the time, I thought I was ready to purchase a new vehicle, but ultimately decided to keep the one I was driving. Over the years, there were several occasions when I reached back out to Randy with questions about different vehicles. And here's what truly sets him apart: Not once did he make me feel like my questions weren't important simply because I wasn't ready to buy. Not once did he pressure me into coming into the dealership. Not once did he leave a question unanswered. He was consistently helpful, patient, knowledgeable, and genuinely interested in helping me, regardless of whether a sale was on the table. The trust that Randy has built with me over the past few years has been top tier. Fast-forward to Tuesday afternoon, when I finally decided I was ready to purchase. I reached out to Randy, completed my credit application, and received an approval. By Wednesday afternoon, I was at the dealership, and all I had to do was sign the paperwork and take my new vehicle home! Let me tell you, the experience was just as amazing as I had hoped it would be. The unnecessary back-and-forth, negotiating games, and runaround that people have come to expect from the traditional car-buying experience simply don't happen at Mullinax. The process was straightforward, transparent, efficient, and genuinely effortless. It was also evident from start to finish that this level of customer service isn't just something one employee delivers. It's part of the culture at Mullinax. Everyone I interacted with, from sales to finance to warranty, was absolutely phenomenal. Each person played a part in making this such a positive and stress-free experience. Mullinax doesn't just sell vehicles; they build relationships, earn trust, and make customers feel valued. And after an experience like mine, I can tell you that makes all the difference. If you're in the market for a new vehicle, do yourself a favor and go to Mullinax of Central Florida. Don't waste your time going anywhere else! And one more thing... ASK FOR RANDY McDONALD! You will not regret it. Thank you, Randy, and thank you to the entire Mullinax team for making what can often be a stressful experience one that I will genuinely remember for all the right reasons!

I honestly don't know if I have the words to accurately describe just how incredible my experience with Mullinax of Central Florida has been! I had the absolute privilege of working with Randy McDonald, and I cannot say enough good things about him and the entire team. My experience with Randy actually began back in 2022, when I submitted an inquiry about a vehicle and he reached out to me. At the time, I thought I was ready to purchase a new vehicle, but ultimately decided to keep the one I was driving. Over the years, there were several occasions ... Read More

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Facebook - Nov 12, 2026

I honestly don't know if I have the words to accurately describe just how incredible my experience with Mullinax of Central Florida has been! I had the absolute privilege of working with Randy McDonald, and I cannot say enough good things about him and the entire team. My experience with Randy actually began back in 2022, when I submitted an inquiry about a vehicle and he reached out to me. At the time, I thought I was ready to purchase a new vehicle, but ultimately decided to keep the one I was driving. Over the years, there were several occasions when I reached back out to Randy with questions about different vehicles. And here's what truly sets him apart: Not once did he make me feel like my questions weren't important simply because I wasn't ready to buy. Not once did he pressure me into coming into the dealership. Not once did he leave a question unanswered. He was consistently helpful, patient, knowledgeable, and genuinely interested in helping me, regardless of whether a sale was on the table. The trust that Randy has built with me over the past few years has been top tier. Fast-forward to Tuesday afternoon, when I finally decided I was ready to purchase. I reached out to Randy, completed my credit application, and received an approval. By Wednesday afternoon, I was at the dealership, and all I had to do was sign the paperwork and take my new vehicle home! Let me tell you, the experience was just as amazing as I had hoped it would be. The unnecessary back-and-forth, negotiating games, and runaround that people have come to expect from the traditional car-buying experience simply don't happen at Mullinax. The process was straightforward, transparent, efficient, and genuinely effortless. It was also evident from start to finish that this level of customer service isn't just something one employee delivers. It's part of the culture at Mullinax. Everyone I interacted with, from sales to finance to warranty, was absolutely phenomenal. Each person played a part in making this such a positive and stress-free experience. Mullinax doesn't just sell vehicles; they build relationships, earn trust, and make customers feel valued. And after an experience like mine, I can tell you that makes all the difference. If you're in the market for a new vehicle, do yourself a favor and go to Mullinax of Central Florida. Don't waste your time going anywhere else! And one more thing...ASK FOR RANDY MCDONALD! You will not regret it. Thank you, Randy, and thank you to the entire Mullinax team for making what can often be a stressful experience one that I will genuinely remember for all the right reasons!

Dennis is the best!!! He said a number an kept his word on that

I had a great experience with the service department at this Ford dealership. The staff was friendly, professional, and welcoming. They provided excellent customer service, kept me informed throughout the process, and made sure my vehicle was taken care of. The service was efficient, and I truly appreciate their attention to detail and commitment to customer satisfaction. I highly recommend this dealership to anyone looking for reliable and professional Ford service. Thank you for making the experience such a pleasant one!

Sales Representative Dennis is highly recommended, Me and my wife did not feel pressured or rushed he answer all our questions and took care of us

These guys were great gave me a really fair price for my trade in ask for brent if you can help, really took care of me.

It was a very relaxed yet accommodating experience with Noah and the team definitely the right place to buy a truck!

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Barry Ross is awesome. Made the process so easy. Their deals are better than any others out there. I bought a 2026 F150 and drove 4.5 hours from Tallahassee to Apopka because they beat any other prices by almost $20k. Great experience

Service Advisor Kavette was so helpful today! She went out of her way to assist an issue immediately. Wonderful customer care! She will be my go to for future needs.

Mullinax has always been easy to deal with. Dennis McClung is an excellent Sales Person. This is our Families 6th car bought from Dennis.

Excellent customer service in the quick lane and parts department. Thank you Luis and Matt.

Chris was amazing! This is our 3rd vehicle purchase at Mullinax. Great experience. 🙌

Had a smooth and pleasant experience at this location. Would do business with them again

WARNING: Unlawful trade practices and withholding of title for a vehicle purchased in cash due to dealer incompetence, lost paperwork, and misrepresentations by sales staff. Do NOT buy a vehicle here - especially if you are an out-of-state buyer or paying in full with cash. I bought a Bronco Sport from Mullinax Ford during the first week of July. I paid for the vehicle completely in cash, had it shipped to Colorado, and paid an $817.95 "Tag & Registration" escrow fee for them to handle titling and plates. Over four months later, I still do not have legal title ... Read More

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Google - Nov 9, 2026

WARNING: Unlawful trade practices and withholding of title for a vehicle purchased in cash due to dealer incompetence, lost paperwork, and misrepresentations by sales staff. Do NOT buy a vehicle here - especially if you are an out-of-state buyer or paying in full with cash. I bought a Bronco Sport from Mullinax Ford during the first week of July. I paid for the vehicle completely in cash, had it shipped to Colorado, and paid an $817.95 "Tag & Registration" escrow fee for them to handle titling and plates. Over four months later, I still do not have legal title or plates for a car I own outright. Instead of completing the transfer, here’s what actually occurred: BLATANT STATUTORY VIOLATIONS & TAG ABUSE: They blew past Florida's mandatory 30-day statutory title deadline (Fla. Stat. § 319.23) and unlawfully issued four (4) consecutive temporary tags over four months to mask their failure to transfer title, in violation of Fla. Stat. § 320.131 and Fla. Stat. § 501.976(11). CONCRETE LOSS OF USE: Each time a temporary tag approached expiration, I was forced to repeatedly escalate to management just to get a response. Due to dealer delays and unresponsiveness, my tags lapsed completely on two separate occasions (August 9–18 and September 9–25). I was legally barred from driving my $31,000 cash-purchased vehicle on public roadways for over 25 cumulative days under threat of traffic citation or impoundment. LOST TITLE FILE & DECEPTION: Two weeks ago, their title clerk admitted my paperwork had been left sitting unfiled in a pile of mail at their third-party processor and that the title application had never been submitted to the State of Colorado. Despite this, salesperson John Morales repeatedly made false statements via text claiming the State of Colorado was causing the delay. He subsequently demanded I take more unpaid time off work to redo an out-of-pocket certified VIN inspection ($75), sign a replacement Power of Attorney, and execute a replacement Odometer Statement, finally admitting they had to request a "duplicate title." They lost my original master file and attempted to shift the entire burden of their vendor's negligence onto me. FAILURE OF CERTIFIED STANDARDS: The vehicle was sold as "Ford Gold Certified," but arrived with engine coolant well below the minimum line and a bone-dry washer reservoir, proving the mandatory 172-point pre-delivery certified inspection was never properly conducted. UNRESPONSIVE STAFF: I contacted the General Manager directly and presented clear proof that his staff made false representations to cover up lost paperwork. Dealership management failed to rectify the situation and ignored formal written deadlines to deliver my title and refund my unspent fees. Mullinax is currently holding nearly $900 of my money for unperformed registration escrow services and lost paperwork costs, while refusing to deliver title documentation so I can self-register. I have filed formal complaints with the Florida Department of Highway Safety and Motor Vehicles (FLHSMV Region 5) for statutory title violations and tag abuse, the Florida Attorney General's Consumer Protection Division for deceptive trade practices, and have escalated the matter to Ford Corporate Headquarters. Take your business elsewhere unless you want to pay $30K+ in cash for a vehicle you cannot legally drive, while dealing with staff who refuse to take accountability.

Brent was really great made us feel comfortable and worked with us for a long time , infact everyone was great General Manager who took time with us to everyone else who were friendly and helpful Thank You

I've been utilizing Mullinax for the past two years after buying a preowned Escape. The maintenance visits have been excellent. I could not ask for more from my service rep, Xavier, who even brought my finished car to the door during a tropical rainstorm. Very comfortable waiting lounge with generous snacks and hot coffee...and clean bathrooms. I get clear advice from mechanics on present and future needs. I plan to continue our service partnership with no worries.

Great service. Alex was awesome at the Apopka dealership. Thanks for everything!

I had a wonderful experience purchasing my new 2026 Ford Bronco at Mullinax! Kaitlyn, my salesperson, was so friendly, helpful, and patient throughout the entire process. Caesar and Russ in financing also made everything easy and stress-free. Everyone at Mullinax was welcoming, friendly, and genuinely helpful from beginning to end. They made the entire car-buying experience smooth and enjoyable. I couldn’t be happier with my experience or my new Bronco! Highly recommend Mullinax and their team! ❤️

Used car buyers beware! We were about to buy a “certified used” Lariat for almost $45,000 and I asked them to put it up on the rack and it turns out the entire underside was covered in rust and that was never disclosed. So disappointed in Mullinax. Despite the situation, the sales person Kevin was very kind and respectful

Always have an excellent experience! Would not purchase a car anywhere else! You can always feel confident you are getting a great deal!

Highly recommend. Good patient people, no pressure. Even if I don’t end up finding my next car here I will continue to recommend Mullinax

Thank you for the great service! Got my Nissan fixed and couldn’t be happier. Everything was quick and easy, and the whole experience was great!

Bought a 2025 4runner TrailHunter and everything went great. Did most of the deal online and then went to the showroom to sign the paper work. They gave me a very good trade in value for my 2022 Bronco and got me a great interest rate! Jaylen Gillum was a great salesperson. Very helpful and easy to work with.

We were at dealership getting oil changed in our truck. Decided to walk around see what the new Broncos looks like, Joe spoke with us, no pressure approach and took some test drives as we do need a 2nd vehicle. Fell in love with the Outback Sport and decided to purchase. Love the no haggle pricing, Joe was fantastic, thorough and made the process seemless. Thanks to Rich also ! Very good experience!

Excellent place to buy a truck! I had spent months going to dealerships around central Florida until I came upon this dealership. Most other places only had 5 or 6 used trucks but this one has a huge selection. I had the opportunity to work with Andy Gettel and I cannot recommend him enough. He was incredibly patient and willing to help me find the right truck that I wanted. They gave me a great deal for my trade in and a very good deal on my new truck. Again, a big thank you to Andy and Mullinax for a good experience ... Read More

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Facebook - Nov 4, 2026

Excellent place to buy a truck! I had spent months going to dealerships around central Florida until I came upon this dealership. Most other places only had 5 or 6 used trucks but this one has a huge selection. I had the opportunity to work with Andy Gettel and I cannot recommend him enough. He was incredibly patient and willing to help me find the right truck that I wanted. They gave me a great deal for my trade in and a very good deal on my new truck. Again, a big thank you to Andy and Mullinax for a good experience buying a truck.

Juan is the best took care of me like family highly recommend.

Andrew, go and ask for Andrew. Young man worked his tail off for me and helped tremendously getting me in a new f150. Best experience I ever had with sales person. No pressure, great follow up and worked for me not Mullinax. Plus he has the cutest little white shoes !

We had the nicest salesman. And the most memorable last name Pancake. Please ask for Luke. He was knowledgeable and patient and a great help when I was purchasing my used 24 wrangler

Great buying experience! I dealt with Andy Gettel (great person ) he made our experience very enjoyable . No pressure just helpful . He made sure we got the best price on our trade in and even better price on our new F250. In the end we felt like old friends.

I’m a fan of the upfront pricing model for dealerships. Noah and the team were more than willing to help me find a vehicle that matched my needs and price range. Never pushy and very responsive, we settled everything via text and when I arrived at the dealership, it was just a matter of a test drive and sign. Easy peasy. No trickery, no gimmicks. When I in the market again, I’ll check here first.

I’ve been using the Apopka Mullinax quick lane service my truck for two years. I’m very satisfied with the service I receive. The staff are friendly and professional, and the price is very affordable. I won’t be going anywhere else.

Great dealership and sales personnel are exceptional. I have recommended them to several family members who will be purchasing from them.

Mullinax Ford in Apopka is a great place to look for a car or truck. Our salesman, especially, Joshua Barrett, made my truck buying experience almost delightful.

Dropped in on a Saturday to take a look at the new selection of F150s… Meeting and dealing with Ford representative Trudy Diedrick was such a wonderful experience. Not only was she intelligent and straightforward, but insanely personable and willing to spend time getting to know her customers. From the test drive until I drove off in my new truck, she was authentic and made us feel truly valued as customers and as people. Getting to know her was a joy and my family and I left feeling like we had made a genuine connection - she even gave ... Read More

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Google - Oct 29, 2026

Dropped in on a Saturday to take a look at the new selection of F150s… Meeting and dealing with Ford representative Trudy Diedrick was such a wonderful experience. Not only was she intelligent and straightforward, but insanely personable and willing to spend time getting to know her customers. From the test drive until I drove off in my new truck, she was authentic and made us feel truly valued as customers and as people. Getting to know her was a joy and my family and I left feeling like we had made a genuine connection - she even gave us fresh coconut water after speaking about it with my mother on the test drive. I cannot say enough about the character and heart Trudy displays. The whole experience with paperwork and financing was painless and swift. I couldn’t be more thrilled I decided to go to Mullinax and feel confident about using them for future service needs.

Was so impressed with this dealership. Very organized helpful and courteous... hard to find good customer service these days . Kevin was my service adviser , such a polite knowledgeable young man . He kept me updated on my services and explained everything they were doing . 👍

Please do not take your vehicle to mullinax Ford they are incompetent and unable to diagnose they will tell you it's this then they'll tell you it's this then you'll tell it says then they'll tell you you have a dead battery when you just replace the battery but they left something on and drain the battery so I had to have it charged and wow what do you know it's works. They ran a diagnostic and failed to diagnose everything the service engine light ended up coming on again the car was driven 4.8 ... Read More

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Google - Oct 29, 2026

Please do not take your vehicle to mullinax Ford they are incompetent and unable to diagnose they will tell you it's this then they'll tell you it's this then you'll tell it says then they'll tell you you have a dead battery when you just replace the battery but they left something on and drain the battery so I had to have it charged and wow what do you know it's works. They ran a diagnostic and failed to diagnose everything the service engine light ended up coming on again the car was driven 4.8 me to my house in the car seat in my driveway until my daughter decided to borrow it. No sooner than she got it to her house the service engine light came on I had her take it to AutoZone where they scanned it and lo and behold it came up with the same codes as I had in April prior to taking it to mullinax Ford in July I had already placed all four oxygen sensors the map sensor the purge valve and the fuel pump when she took it in October to AutoZone and had it scanned it came up with the same coats it was taken back to the Ford dealership where they say oh it's your fan clutch relay so had it been the fan clutch relay that would have come up on the first diagnosis which it was never mentioned to me and I will add that the fan has been wired like that for a year and never threw a code and never through a service engine light. They do not know what they are doing there they are Ford dealership and they should know afford inside and out but these technicians in their 56 Bay area do not know because they had the car for 3 weeks they tell me it's the cluster but it wasn't the cluster the service engine light is on again and it was scanned at AutoZone where it came up with the same code as it did in April when I started the troubleshooting process and replacing parts to get the light to go away I am requesting a full refund and they are denying it they lied to me they did not fix the problem and I took my money.

I was dragged through hell to rightfully get the car that I paid for. The day I went I test drove a truck and decided this was the one and signed all the paperwork including a deposit. During the test drive I did notice that one of the windows had a large crack in it so immediate delivery of the vehicle was off the table due to "safety" and they needed a few days to repair it. The next day they called me to notify me that the car they sold me was already sold to someone else.... ... Read More

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Google - Oct 29, 2026

I was dragged through hell to rightfully get the car that I paid for. The day I went I test drove a truck and decided this was the one and signed all the paperwork including a deposit. During the test drive I did notice that one of the windows had a large crack in it so immediate delivery of the vehicle was off the table due to "safety" and they needed a few days to repair it. The next day they called me to notify me that the car they sold me was already sold to someone else.... Hence my trip through hell began. I luckily had signed the contracts with them so I knew I had some footing to push back on. What they did to me was a double sell of a car which is illegal!!!! Instead of owning up to their mistake and making things right I was meet with demands for more money for a higher trim truck that was similar. I refused as our legally binding contract promised me a car at the price we agreed. The only way forward was for me to receive a car of equal to more value. This was something I had to hold my ground on as they told me both on the phone and in person that it was simply not possible! I mean even by their top branch manager I got refusal. It was until I looked up the owners of the company and sent them a demand letter with legal recourse that all these "barriers" went away. My hopes is that someone that reads this may be going through a similar situation and this review gives them some hope because what they did to me was Illegal and a waste of my time!!! From reading the other low reviews I'm defiantly not the first so hopefully this helps someone stand their ground as at the end of the day the only thing that matters is what was in the contract that got signed by both parties. At one point they also told me the contract was not valid because they didn't have all the funds. So if they pull this on you keep that in mind they are still lying to you!

Had a great experience purchasing a used 2021 F150. Anthony was very good very informative and made the experience painless. Only open item is that they said they would supply me an additional key fob for the truck at no cost. Hopefully this happens and I can give them a 5 star.

Had a great experience, traveled 4 hours from Miami, FL to the dealer because they had the best prices and very transparent. End up getting 0% international that FORD was offering. This dealer have the biggest selection of F150 and the best price comparison with other dealers. Is worth the drive to get the best price and transparency. Zach did a great job.

I just bought a used 2018 Volkswagen Golf from this dealership. I have to say this was the easiest and most simple process of my life. I really need to give a shout out to my salesman Dennis! He has gone above and beyond and made sure everything was perfect down to the tiniest details. Even when I had an issue with the car after I bought it he told me to come back and he made sure personally that the work was being done and it was being done right. I will definitely be back with my future business and ... Read More

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Google - Oct 29, 2026

I just bought a used 2018 Volkswagen Golf from this dealership. I have to say this was the easiest and most simple process of my life. I really need to give a shout out to my salesman Dennis! He has gone above and beyond and made sure everything was perfect down to the tiniest details. Even when I had an issue with the car after I bought it he told me to come back and he made sure personally that the work was being done and it was being done right. I will definitely be back with my future business and if you ever need to buy a car go see Dennis! He will take care of you!

One of the best dealership experiences I’ve ever had! Noah provided outstanding customer service from start to finish. He was professional, attentive, and made the entire process smooth and stress-free. I’ve been buying vehicles for years, and I can honestly say that the service I received at the Ford dealership was even better than some of my previous experiences. Noah went above and beyond to make sure I felt comfortable and taken care of throughout the process. Thank you, Noah, for making this such a great experience. Excellent customer service like this deserves recognition. Highly recommend working with ... Read More

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Google - Oct 29, 2026

One of the best dealership experiences I’ve ever had! Noah provided outstanding customer service from start to finish. He was professional, attentive, and made the entire process smooth and stress-free. I’ve been buying vehicles for years, and I can honestly say that the service I received at the Ford dealership was even better than some of my previous experiences. Noah went above and beyond to make sure I felt comfortable and taken care of throughout the process. Thank you, Noah, for making this such a great experience. Excellent customer service like this deserves recognition. Highly recommend working with Noah if you’re looking for a great experience at a dealership!

Amazing experience. This is my 2nd purchase and by far beats out other deals. If you want great customer service through the entire process ask for Kevin Farinha. He goes above and beyond. And streamlines the process to get you out and on your way with your new or used vehicle.

Professional and courteous customer service. No pressure. Joshua Barrett was extremely knowledgeable and made the process as smooth as possible. Highly recommend.

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I will say the sales rep I had, Juan, was fantastic. The vehicle itself not at all. I did a test drive and it shook when I hit above 60 had the vehicle inspected before purchasing and they just said oh it’s just the tires they need to be replaced everything else looks fine. As that was the only issue that they said, I purchased the vehicle and drove home. I live three hours away and coming back if any issues arise was not possible so I made sure that the tires were the only issue. Within seven days of ... Read More

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Google - Oct 19, 2026

I will say the sales rep I had, Juan, was fantastic. The vehicle itself not at all. I did a test drive and it shook when I hit above 60 had the vehicle inspected before purchasing and they just said oh it’s just the tires they need to be replaced everything else looks fine. As that was the only issue that they said, I purchased the vehicle and drove home. I live three hours away and coming back if any issues arise was not possible so I made sure that the tires were the only issue. Within seven days of having the vehicle there’s a whooping sound coming from the rear. I had the vehicle inspected by a fire stone tech and they said not only is the wheel bearing on the right rear side need to be replaced immediately the drum also came apart in pieces. I reached out to the finance department and got rerouted back to the receptionist twice who said she would leave a message and have finance get back to me, never received a call back. Paid out-of-pocket to have those issues fixed. Now five days later my car won’t start at all so it is also now a faulty starter or faulty battery. Will never recommend this place to someone who wants a car that they don’t have to put $1000 into within days of having.

Terrible decision making process and no integrity with their sales team! Update, I showed you the email and the text messages and there was ABSOLUTELY no text before I arrived. Integrity Sir, you made a mistake own it!

The dealership showed a car on their website, scheduled and confirmed an appointment to see the car. Then confirmed the appointment via email and text. We drove 1 hour to the dealership only to be told the car was sold. It still shows on the website as available at that location. Disappointing and they just looked dumbfounded.

Worst dealership ever and complete waste of your time! So untrustworthy.

SO UNPROFESSIONAL! This dealership is a clown show. I visited the dealership on a Sunday afternoon. Looked at the Bronco I was interested in. My salesperson was Andrew Gettel. That evening I emailed Andrew and a finance manage Chris Williamson with some important questions about financing and a trade I have. I received NO RESPONSE for 2 days. I then emailed the general manager of sales, Shawn Marks, and forwarded the email I sent 2 days earlier. Now you would think that the general manager of sales would be competent enough to check his emails and try to remedy the situation, right? ... Read More

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Google - Oct 14, 2026

SO UNPROFESSIONAL! This dealership is a clown show. I visited the dealership on a Sunday afternoon. Looked at the Bronco I was interested in. My salesperson was Andrew Gettel. That evening I emailed Andrew and a finance manage Chris Williamson with some important questions about financing and a trade I have. I received NO RESPONSE for 2 days. I then emailed the general manager of sales, Shawn Marks, and forwarded the email I sent 2 days earlier. Now you would think that the general manager of sales would be competent enough to check his emails and try to remedy the situation, right? Well guess what... no response from him either! So the next day I called the dealership and spoke to the receptionist, explained the entire situation, expressed my unhappiness with the service and staff. After a few minutes Clayton came on the line, listened to my entire rant and said he would get to the bottom of it, I told him I wanted a manager to call me back. He sounded sincere, but guess who calls me an hour later, not a manager like I asked for but the original incompetent salesperson Andrew Gettel who starts to ramble on about my original email, not even clear on what it said or what I inquired about. I asked for a general manager or someone who could get to the bottom of why the staff of this dealership did not want my business? After all I am trying to buy a car from them. You would think they would want this sale? So now on the fourth day from when I sent my original email I have still not received any email response from THREE SEPERATE PEOPLE or a call back from any higher up at the dealership after speaking to two other people about my experience. That is when I decided to write this review. This is the most pathetic car dealership I have ever visited, a true clown show with NO RESPECT for a customers time and needs.

Customer service is awful fr

Buyer beware!!! This is the worst dealership I’ve ever encountered. Trucks are garbage and the customer service is even worse!! Don’t waste your money or time!

The care salesman couldn’t be less interested to help us when I asked to test drive a specific vehicle. Had me and my elderly mother walk the entire lot to see one car. Maybe he was late to a dinner? But clearly wasn’t interested in selling a car that day. I’d take my money elsewhere.

My family and I purchased not 1 but 2 vehicles from mullinax. I purchased all of the extra warranties available and it was like pulling teeth to get anything done. I walked in yesterday with intentions of purchasing a 3rd car. Every. Single. Person was on their cell phones. I was not greeted at all. I had to asked if anyone worked there. The sales rep wouldnt even go outside to look at cars and clearly did not want my business even though we purchased 2 cars 1 being a heafty price CASH! I was prepared to purchase another car CASH. I immediately left ... Read More

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Google - Sep 26, 2026

My family and I purchased not 1 but 2 vehicles from mullinax. I purchased all of the extra warranties available and it was like pulling teeth to get anything done. I walked in yesterday with intentions of purchasing a 3rd car. Every. Single. Person was on their cell phones. I was not greeted at all. I had to asked if anyone worked there. The sales rep wouldnt even go outside to look at cars and clearly did not want my business even though we purchased 2 cars 1 being a heafty price CASH! I was prepared to purchase another car CASH. I immediately left and went to auto nation and purchased a car CASH. We were loyal to mullinax for years but we will never ever return. Buyers be aware. They do not honor warranties and if they do its like pulling teeth. Thank you mullinax to leading me to auto nation that actually treated me with respect and dignity!

Bait and switch is illegal. This dealership had a car for sale on their website. I was told it was still available when I called in. Drove 45 minutes to get there and the car was sold. But I could test this other one if I’d like. Or how about a brand new car? I lost track of how many calls and texts I had received from this place. I finally called the salesman and told him that he’s obligated to remove that car from their website and he needs to remove my information from their database because I ... Read More

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Google - Sep 25, 2026

Bait and switch is illegal. This dealership had a car for sale on their website. I was told it was still available when I called in. Drove 45 minutes to get there and the car was sold. But I could test this other one if I’d like. Or how about a brand new car? I lost track of how many calls and texts I had received from this place. I finally called the salesman and told him that he’s obligated to remove that car from their website and he needs to remove my information from their database because I don’t want their calls and texts anymore. Especially from AI bots. It took another whole week before the calls and texts stopped.

Horrible experience, I bought a 2023 F150. The tires on it were almost bald so one condition of buying the truck was that new tires would be installed on the truck. They gave me that "we owe you" paper to have new tires put on. After one week they call me with saying the tires are ready. I make an "appointment" and have to wait 1 hour for them to tell me they ordered the wrong tires. I have to see a manager to get them to patch one of the tires because it was going flat every ... Read More

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Google - Sep 21, 2026

Horrible experience, I bought a 2023 F150. The tires on it were almost bald so one condition of buying the truck was that new tires would be installed on the truck. They gave me that "we owe you" paper to have new tires put on. After one week they call me with saying the tires are ready. I make an "appointment" and have to wait 1 hour for them to tell me they ordered the wrong tires. I have to see a manager to get them to patch one of the tires because it was going flat every day. 1 week after that they get the right tires I make an "appointment" wait an hour and my truck is still in the lot. FYI, 40 minutes is an unreasonable amount of time to wait for a scheduled appointment. After seeking out 3 managers they are finally about to change the tires. Total loss: 2 days of work. 5 missed clients on my end. Approximately $12,000 lost on my end. Money out of my pocket because Ford apparently can't order and install a set of tires in a reasonable amount of time. After reading other reviews and from my own experience, i see that the service department and Quick Lane services are horrible. I wont be trading my truck in after im done paying, like I had planned. It's probably best to rid myself of this place. GMC next?

Very disappointed with my experience purchasing a Gold Certified CPO vehicle from this dealership. The vehicle was delivered without a second key and floor mats, which were acknowledged on the “We Owe” agreement. I was later told I would have to make a roughly 300-mile round trip to have these items taken care of. I also specifically asked my salesman, Barry, if the vehicle had any open recalls and was told there were none. I have since discovered three open recalls, including a safety recall. I’ve made multiple attempts to reach out to the dealership and management to resolve ... Read More

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Google - Sep 17, 2026

Very disappointed with my experience purchasing a Gold Certified CPO vehicle from this dealership. The vehicle was delivered without a second key and floor mats, which were acknowledged on the “We Owe” agreement. I was later told I would have to make a roughly 300-mile round trip to have these items taken care of. I also specifically asked my salesman, Barry, if the vehicle had any open recalls and was told there were none. I have since discovered three open recalls, including a safety recall. I’ve made multiple attempts to reach out to the dealership and management to resolve these issues directly, but I have not received a response. I’m hoping they will still make this right, but so far this has not been the experience I expected from a Ford Gold Certified dealership.

I would not recommend purchasing a vehicle from this dealership. I had a bad experience while purchasing a 2018 Ford F150 this past weekend. We had been in and communicated all we on my interest in this vehicle. The salesman was helpful for the information on it and had it all ready for the time we had put to the side the view and test drive. Note that we drove over an hour to purchase said vehicle. During the test drive, all was good until I heard a strange noise come from the vehicle. In a very quick response, the salesman ... Read More

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Google - Sep 17, 2026

I would not recommend purchasing a vehicle from this dealership. I had a bad experience while purchasing a 2018 Ford F150 this past weekend. We had been in and communicated all we on my interest in this vehicle. The salesman was helpful for the information on it and had it all ready for the time we had put to the side the view and test drive. Note that we drove over an hour to purchase said vehicle. During the test drive, all was good until I heard a strange noise come from the vehicle. In a very quick response, the salesman stated that I hit some. We went through the process of purchasing said vehicle. I'm excited and extremely happy about this. i began to drive home. Once we got on to the interstate, I began to hear that noise again, and it became more frequent. Again and again. I contacted the salesman again, and he stated I would have to bring the vehicle back. Unfortunately, I have just drove over an hour and was extremely frustrated with a truck we hadn't had less than an hour and a half. We Ended up going but up to the dealership on Sunday to drop the keys off for them to look it over. I then decided I wanted to speak with the management. He was happy to speak with us about the issue but wasn't willing to help up to keep the vehicle. we decided to withdraw the paperwork on this vehicle, sadly. I wouldn't recommend purchasing from this dealership because they are about selling junk vehicles and making money this way and not helping the customer and keeping a good customer.

The team goes above and beyond to get you what you want not just a car but something you would love to drive. Not only that but there are no dealer fees all in all I love getting my cars from here

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Unfortunately, this was one of the most disappointing dealership experiences I’ve had. I drove approximately 1.5 hours from Winter Haven to Apopka after communicating with a salesman about a specific truck I was prepared to purchase. When I arrived, the salesman I had been speaking with wasn’t even there, and I then found out that the truck I had made the trip specifically to buy was being sold to someone else. That was frustrating enough, but I still gave them an opportunity to earn my business. We discussed an alternate truck, but it needed new tires and had obvious ... Read More

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Google - Sep 5, 2026

Unfortunately, this was one of the most disappointing dealership experiences I’ve had. I drove approximately 1.5 hours from Winter Haven to Apopka after communicating with a salesman about a specific truck I was prepared to purchase. When I arrived, the salesman I had been speaking with wasn’t even there, and I then found out that the truck I had made the trip specifically to buy was being sold to someone else. That was frustrating enough, but I still gave them an opportunity to earn my business. We discussed an alternate truck, but it needed new tires and had obvious scratches and scuffs. Despite those issues and everything that had already happened, we couldn’t come to an agreement on maximizing my trade-in value or adjusting the price of the alternate truck to make the deal worthwhile. Then came the part that absolutely blew my mind: I was being asked to put $10,000 down. After driving 1.5 hours, finding out the salesman wasn’t there, discovering the truck I came to purchase was being sold to someone else, looking at an alternate truck that needed tires and had cosmetic issues, and dealing with three different salesmen, I ultimately walked away. And I’m glad I did. I ended up going to Lakeland Ford Auto Mall, and the difference was night and day. They gave me $7,000 more for my trade and worked with me to get me into a BRAND-NEW 2026 Ford F-150 2.7L EcoBoost. No $10,000 down. Brand-new truck. And $7,000 more for my trade. That experience really put everything into perspective. I understand dealerships have to make money and vehicles can sell quickly. But when someone drives 1.5 hours based on conversations about a particular vehicle, I believe communication, transparency, and making a genuine effort to salvage the situation should matter. Based strictly on my personal experience, Mullinax Ford of Central Florida lost my business, while Lakeland Ford earned it. I’m sharing this because other buyers traveling a significant distance for a vehicle should know my experience and make sure everything is confirmed before making the drive.

I’m purchasing a second vehicle from these guys because they’re top notch. I highly recommend Brian Serrage if you’re purchasing a vehicle from this dealership. I’m in the car business for 23 years now and I have to tell you, I only want to purchase from these guys. Thank you Brian and Shawn.

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Great car dealer staff and sales excellent service wasbery helpful . Joshua ,John and Ceasars were most helpful. .I

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My father was advised by one representative that the fix for a recall on my Ford Escape was available for my back up camera. I called back to schedule the service and was told that although there is a recall on the back up camera they are only working on Mustangs right now. This is a safety issue to which no urgency or estimated time to resolution was given. Not planning on using them on any future needs. Update to add that I reached out to Ford to confirm if the part is available and they let me know it ... Read More

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Google - Aug 29, 2026

My father was advised by one representative that the fix for a recall on my Ford Escape was available for my back up camera. I called back to schedule the service and was told that although there is a recall on the back up camera they are only working on Mustangs right now. This is a safety issue to which no urgency or estimated time to resolution was given. Not planning on using them on any future needs. Update to add that I reached out to Ford to confirm if the part is available and they let me know it is. All the dealer has to do is order the part and my replacement is free of charge. I placed a formal complaint with them also due to this dealership's non compliance to an active recall. I added my email and phone number to the complaint so the manager is free to reach out and make this right.

Call me a septic, but when a sales man asks you for a 5 star review in exchange for a discount, it’s pretty shady to me. None of my business.

It was a good experience they treat me good all the time that I was there thank you very much for your service

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great sales representative and low pressure approach made the entire experience very good and enjoyable

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Sales associate was very nice. But I think they were not truthful related quality of the car. It worked fine when I test drove it, but on the drive home, we stood gas and it won't re-start. Finally after numerous times of trying it started again, then the next morning it agsin would not start. I will probably be returning the car.

Dennis was the best experience we ever had buying a car! We definitely recommend him and Mullinax.

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Very smooth transaction, good price, helpful and friendly staff. No finance games. Will buy from them again.

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8-2-26, with more negative news and an update. Michael S. from the dealership offered us an acceptable solution via email on 7-24-26 and we graciously accepted that same day. Now 10- days later, and we have not received a response from Michael S. nor Shawn M., to proceed with the agreed upon solution. We sent multiple emails and left voicemails with them asking for the next step. Considering the situation, we thought the process would begin in about a week. This lack of a courteous response, adds insult to injury. Note; we are more than happy to discuss ... Read More

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Google - Jul 22, 2026

8-2-26, with more negative news and an update. Michael S. from the dealership offered us an acceptable solution via email on 7-24-26 and we graciously accepted that same day. Now 10- days later, and we have not received a response from Michael S. nor Shawn M., to proceed with the agreed upon solution. We sent multiple emails and left voicemails with them asking for the next step. Considering the situation, we thought the process would begin in about a week. This lack of a courteous response, adds insult to injury. Note; we are more than happy to discuss via a phone call, which is what we stated to Michael. Again, extremely disappointed by the continued unprofessional manner that we have been treated. Original review. We purchased an F-150 Tremor from Mullinax Apopka location and we could not have had a more diligent and knowledgeable salesperson, Mr. Brent. Everything he told us about this truck was true and accurate. He went above and beyond the call of duty to make sure we were happy with the entire experience. If you ever need to buy a truck, do go to Brent and he will treat you like you deserved to be treated. All went well until we had multiple misfortunes with the financial person, a totally unprepared, unprofessional individual that had us waiting close to 4 hours to finalize the deal. He ruined the experience of buying from this location. We expressed our disappointment to the GM of sales; he came to apologize for the mishap to us while we were there. Not happy with his explanation, we followed with an email. Still he described all the steps he was going to take to remedy the unfortunate situation and speak to this individual. We followed with another email letting him know it was great he was taking ownership of the issue and was going to make things better for Mullinax but,…what about us, the clients that just spent severe money at this business… what do we get for this deplorable experience? GM is on vacation for 2 weeks, too long to wait for a resolution owed to us. It appears the Owner responds to these reviews. We ask that the Owner discusses this horrible situation with either Shawn or Brent, reviews the last email we sent on 7-15-26 (that has gone unanswered); and calls us on the phone to discuss the proper mending for this open issue. Note; we tried to resolve this without posting a negative Google review, but could not wait any longer for the GM to respond.

These folks were super responsive and very helpful until they had my money, after that they just quit fulfilling their obligations. It’s three months later and I’m still waiting on them to assign me the Ford points that I was promised and I’m still waiting for them to correct a typo on my registration. I’m happy with the vehicle, but I probably would not do business with them again.

I would not recommend the service department at the Mullinax dealership in Apopka. The last couple of times I had to have my mom’s car serviced here the quality in customer service has gone downhill. They don’t really seem to care other than making sure you pay your bill. I normally take care of getting service done for my mom’s vehicle so she doesn’t get upsold for services she doesn’t need. The one time she took her car for an oil change at Mullinax they told her she needed new windshield wipers (she didn’t) ... Read More

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Google - Jul 22, 2026

I would not recommend the service department at the Mullinax dealership in Apopka. The last couple of times I had to have my mom’s car serviced here the quality in customer service has gone downhill. They don’t really seem to care other than making sure you pay your bill. I normally take care of getting service done for my mom’s vehicle so she doesn’t get upsold for services she doesn’t need. The one time she took her car for an oil change at Mullinax they told her she needed new windshield wipers (she didn’t) but she paid to let them do it which was a ridiculous cost ($50-$60) and I don’t believe they actually replaced the windshield wipers (they barely wipe the water off). Then, when I tried to talk to someone about this my concerns were dismissed “oh, we’re sorry about that”. I’m sorry too! My family has purchased a lot of vehicles with Mullinax over the years and I will not return for future vehicle purchases based on several negative experiences. Also, for what it’s worth, her current ford vehicle has had at least 5-6 recalls - I drive a Lexus and never have this many problems.

This dealership does not do good business. I was working with them on purchasing a vehicle and they sold the vehicle right out from under me from a Saturday to a Monday. They did not even mention that it was being sold to someone else. I explained that I was a 100% disabled Veteran receiving the VA auto grant but that must not have mattered. Garbage tactics and they will not receive my business. Reply: That is not what happened. I asked for a way to hold the vehicle or to begin the process and it was Brian who decided to ... Read More

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Google - Jul 20, 2026

This dealership does not do good business. I was working with them on purchasing a vehicle and they sold the vehicle right out from under me from a Saturday to a Monday. They did not even mention that it was being sold to someone else. I explained that I was a 100% disabled Veteran receiving the VA auto grant but that must not have mattered. Garbage tactics and they will not receive my business. Reply: That is not what happened. I asked for a way to hold the vehicle or to begin the process and it was Brian who decided to wait because he hadn’t worked with a VA grant before and he was going to need more info and wanted the grant papers first. I had those papers in my hand when I got the mail on Monday when I called him to have him tell me they sold the vehicle. That is trash service!!

What a experience Florida Cracker to another, treated utmost respect, what a pleasure it was. Thank you Dell Brown. With all the xxxxxxxx I provided turned out one best experience I've had in long time. Thank you Mullinax Ford. If you don't shop here you are making BIG mistake!!

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I came here to look for a ford bronco and I look young but that doesn’t give anyone a reason not to help me. This guy looks like it was the worst punishment in the world that I asked him for some help. I wanted to take a test drive and or some information printed and he just looked soooo beyond miserable. I genuinely really wanted this bronco but I just got up and left because clearly this guy didn’t want my business.

We have been using Mulinex in Apopka for all of our vehicle purchases for 8 years. The customer service is top notch, everyone is very friendly and the prices and deals keep us coming back. We have purchased several vehicles and have had several family and friends also make multiple purchases.

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We recently bought a vehicle from Mullinax Ford and are happy with the car itself, but the buying process was frustrating. After agreeing on the deal, we waited several hours just to sign paperwork, let alone drive off with the car — and despite coming in with a preapproval already in hand, our credit was run multiple times anyway, which defeated the whole purpose of getting preapproved. The staff were friendly when we did interact with them, but I’d encourage the dealership to speed up their paperwork process and be more careful about unnecessary credit pulls for future customers.

No pressure. No gimmicks. No upsales Great experience Will go back for our next vehicle

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Treated fairly and sale person Noah Levitt was very helpful I would use this dealership again

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Horrible experience. Won’t be going back to that place.

I never expected to be writing a review like this because up until yesterday, I was genuinely excited to become a customer here. My husband and I have spent weeks searching for the right vehicle. Anyone who has gone through the car-buying process knows how exhausting it can be, especially when you’re trying to find the right vehicle, the right price, and a dealership you feel comfortable working with. When we found this vehicle, it felt like everything had finally fallen into place. The salesperson was kind, responsive, and sent us the photos and information we requested. We were ... Read More

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Google - Jun 14, 2026

I never expected to be writing a review like this because up until yesterday, I was genuinely excited to become a customer here. My husband and I have spent weeks searching for the right vehicle. Anyone who has gone through the car-buying process knows how exhausting it can be, especially when you’re trying to find the right vehicle, the right price, and a dealership you feel comfortable working with. When we found this vehicle, it felt like everything had finally fallen into place. The salesperson was kind, responsive, and sent us the photos and information we requested. We were impressed that the dealership didn’t appear to play the typical games with excessive dealer fees, which is unfortunately becoming harder and harder to find. We were actually talking about how refreshing the experience had been and how we’d be leaving a positive review after we picked up the vehicle. We completed the credit application process, received approval, and started making plans to come get the car. As far as we knew, we were moving forward with the purchase. Then we found out the vehicle was no longer available due to a dealer transfer. What makes this especially frustrating is that no one offered us the opportunity to place a deposit when we first committed to buying the vehicle. Had that option been presented, we would have paid it immediately. Instead, that conversation happened after the fact, when the situation was already out of our hands. The part that has disappointed me most is how little communication we’ve received since. We’ve been waiting to hear from the General Manager in hopes that someone would at least address our concerns and try to find a solution, but so far that hasn’t happened. I’m not someone who enjoys leaving negative reviews, and I truly hope this can still be resolved. But right now, after getting our hopes up, making plans, and believing we had found the perfect vehicle, the entire experience has been incredibly disappointing. If management reaches out and works to make this right, I would be happy to update my review. At the moment, though, I can’t recommend an experience that left us feeling this frustrated and overlooked

My recent experience of buying a new car at Mullinax Ford Apopka was everything one could hope for. It was truly a no hassle experience thanks to their “up front” pricing as well as all the help I received from my sales representative Allen B. and the rest of the team involved in making the process go so smoothly!

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I would love to say we had a great experience, but that would be a lie. Two weeks ago my son bought a new-to-him, blue certified Ford Fusion. The moment he took it for a test drive, the check engine light came on. We instantly let the sales guy know, and he reassured us that my son could bring it back on Monday for service to figure out what was wrong. We never received a copy of the certification that it went through service because it was not completed. But the sales guy spoke with the manager on duty, who ... Read More

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Google - May 31, 2026

I would love to say we had a great experience, but that would be a lie. Two weeks ago my son bought a new-to-him, blue certified Ford Fusion. The moment he took it for a test drive, the check engine light came on. We instantly let the sales guy know, and he reassured us that my son could bring it back on Monday for service to figure out what was wrong. We never received a copy of the certification that it went through service because it was not completed. But the sales guy spoke with the manager on duty, who said, "Have him come back Monday." The sales guy repeatedly stated that the car is covered under a 90-day warranty and there would be no expense to us. We take the car home; the next day it overheats. My son and his dad bring it back to the dealership on Monday. No one kept either of them informed of what was going on other than the sales guy. Finally, they are told the engine needs to be replaced and that we would have to pay $1000. When questioned about the 90-day warranty, we were told that Ford is covering $5900 and that the $1000 is our responsibility. The general sales manager said this whole situation was handled incorrectly yet still wants to charge money. After a little back and forth, the price gets dropped to $500. When we told them that this is a warranty issue on their part, they were trying to force a return, and the used car sales manager said, "He will send it to auction." My son really likes this car and really wants it, so his dad agrees to pay, and they turn around and charge him $1000. The general manager refuses to call and acknowledge that he has been emailed and asked to call. This car has now been back at the dealership for almost 2 weeks waiting on a repair. They would not order the engine until the payment was made. The only right thing they have done in this whole situation is give my son a loaner car so he can at least get to and from work. This has been a very disappointing experience.

As far as reaching out to you for assistance I have emailed the gm and requested a call from him from your sales manager Warren and here we are over two weeks and still no response or call from him!!!!!!!!!

My salesperson Kaitlyne Jusino was excellent to work with every step of the way. Took awhile to find the right truck and she was very helpful navigating through all the choices until we found the perfect one.

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The experience was great, quick, and easy. Would definitely go back next time I am looking for a car!!

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